Refund policy

Returns & exchanges

We currently offer returns or exchanges only if your jewellery is received in a damaged condition or if the wrong item is delivered. This means we do not accept returns or exchanges for reasons such as change of mind, size preference, or style choice, as detailed measurements and product information are clearly provided on each product page to help you make an informed decision.

To be eligible for a damage-based return or exchange, the item must be returned with its original box and packaging. Please note that we only sell jewellery, and this policy applies to all our jewellery products, including custom and non-custom pieces.

How to report damage

If your order arrives damaged or incorrect, please inspect your parcel upon delivery and contact us within 48 hours of receiving it. To help us resolve the issue quickly, we request that you record an unboxing video from the moment you start opening the package and share the video with us on WhatsApp at +91 7283965535, along with your order details.

To start a damage claim, you can also email us at silarya.sale@gmail.com. with your order ID, photos and/or video of the issue, and a brief description of the problem. Returns will need to be sent to the return address that we share with you during the support process. Items sent back to us without first contacting us and receiving confirmation will not be accepted.

What happens after we accept your return

If your damage claim is approved after review of your photos/video and the returned item, we will share instructions on how and where to send your package. You will be asked to ship the product back to us using a reliable courier service; once we receive and inspect the item, we will reimburse your reasonable return shipping cost and process your resolution.

For approved cases, we currently offer a replacement of the same product rather than refunds or exchanges for different items. We will process your replacement within a clear internal timeline (for example, within 7 business days after we receive and inspect your return), and keep you updated by email or WhatsApp.

Please note that we do not allow exchanges for size, design, or other preference-based reasons, and we do not accept returns on sale items or gift cards. Custom or personalised jewellery, including engraved or made-to-order pieces, is also non-returnable except in the rare case of confirmed damage or defect on arrival.

Why this policy exists

Every Aelyra piece is handcrafted with care and undergoes quality checks before leaving our studio. Limiting returns and exchanges to genuine cases of transit damage helps us maintain strict hygiene standards, protect the integrity of delicate jewellery, and keep our pricing fair and transparent for all customers. At the same time, we are fully committed to standing by you in the rare event that something goes wrong in transit, and our team is always here to help you quickly and empathetically through email at silarya.sale@gmail.com. or WhatsApp at +91 7283965535.